Interview: Adam Rubinger on improving the client experience

At Legaltech in New York, I interviewed Adam Rubinger, whose role at NightOwl Discovery is Chief Client Officer. What, I asked, does that role cover?
Adam Rubinger said that that his role is to ensure that clients have the best possible experience in their dealings with NightOwl by creating a strategy to deliver a level of service they are used to and demand. His job is to create a culture which tends towards client excellence.

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