Interview: Michael Conner on the relationship between client and eDiscovery provider

Michael Conner is Director of Global Business Development at NightOwl Discovery. I interviewed him at Legaltech in New York and asked him to explain what actually happens when NightOwl wins a new client.
NightOwl Discovery’s main clients are corporations. The usual form of agreement is a multi-year outsourcing arrangement under which NightOwl Discovery has the opportunity to become familiar with the client’s processes and requirements, and brings its own skills and processes to bear on addressing the many business problems posed by the management of data.

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